{"id":15433,"date":"2020-02-19T10:32:31","date_gmt":"2020-02-19T09:32:31","guid":{"rendered":"https:\/\/store.visionbox.it\/assistenza-visionbox-store\/"},"modified":"2026-10-23T10:39:44","modified_gmt":"2026-10-23T08:39:44","slug":"support","status":"publish","type":"page","link":"https:\/\/store.visionbox.it\/en\/support\/","title":{"rendered":"Visionbox Store Support"},"content":{"rendered":"<div class=\"grid-container\">\n<h2>We are here for you.<\/h2>\n<p>Do you need information about our products? Do you need help to complete the purchase and order of the items? Do you want to request an invoice? Something about the Store not working? Write us.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f52644-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"52644\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/15433#wpcf7-f52644-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"52644\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f52644-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:52644,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;group-1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;your-recipient-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Ordini&quot;}]},{&quot;then_field&quot;:&quot;group-1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;your-recipient-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Fatturazione&quot;}]},{&quot;then_field&quot;:&quot;group-1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;your-recipient-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Spedizione&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_update-cf7-5.8.7&quot;:true,&quot;notice_dismissed_update-cf7-5.9.5&quot;:true,&quot;notice_dismissed_rollback-cf7-6.0.5&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>* = campo richiesto\n<\/p>\n<div class=\"grid-x grid-margin-x\">\n\t<div class=\"medium-6 cell\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"medium-6 cell\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-surname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Surname*\" value=\"\" type=\"text\" name=\"your-surname\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"small-6 cell\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"client-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"small-6 cell\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-403\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone*\" value=\"\" type=\"tel\" name=\"tel-403\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"small-12 cell\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-azienda\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company*\" value=\"\" type=\"text\" name=\"your-azienda\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"small-12 cell\">\n\t\t<p><label><strong>Request type:<\/strong><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-recipient-select\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"area-selezionata\" aria-invalid=\"false\" name=\"your-recipient-select\"><option value=\"Product info\">Product info<\/option><option value=\"Orders\">Orders<\/option><option value=\"Billing\">Billing<\/option><option value=\"Shipping\">Shipping<\/option><option value=\"Website&#039;s issues\">Website&#039;s issues<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"small-12 cell\">\n\t\t<div data-id=\"group-1\" data-orig_data_id=\"group-1\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t<p><label>Order numbeer<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"numero-ordine\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numero-ordine\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"small-12 cell\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describe your request... *\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"policy-acceptance small-12 medium-12 cell\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"policy-acceptances\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"policy-acceptances\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">*I've read the <a href=\"\/privacy-policy\" target=\"_blank\">privacy policy<\/a> and i consent the processing of my personal data.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"small-12 medium-12 cell \">\n\t\t<div class=\"policy-acceptance\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"newsletter-acceptances\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"newsletter-acceptances\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Informative and commercial Emails (optional)\n        <span class=\"sublabel\">\n        <em>\n        *I consent the processing of my personal data for commercial and informative emails by Visionbox and\/or invites to partecipate at our polls. I've read the <a href=\"\/privacy-policy\" target=\"_blank\"><b> privacy policy <\/b><\/a>, my data is safe.<\/em>\n        <\/span><\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"small-12 medium-12 cell\">\n\t\t<div class=\"policy-acceptance\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tracking-consent\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"tracking-consent\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I consent to the tracking of opens and clicks so that I can receive better, more relevant communications.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"small-12 cell\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button primary large\" id=\"dynamicFormSubmit\" type=\"submit\" value=\"Invia\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"hidden-email-recipient\" value=\"\" type=\"hidden\" name=\"hiddenemailrecipient\" \/>\n<p><script>\n document.addEventListener( 'wpcf7mailsent', function( event ) {\n var areaSelezionata = document.getElementById('area-selezionata').value;\n var redirectLocation = '';\n\n switch(areaSelezionata) {\n case 'Product info':\n redirectLocation = `https:\/\/store.visionbox.it\/thank-you-presales\/`;\n break;\n case 'Orders':\n redirectLocation = `https:\/\/store.visionbox.it\/thank-you-ordini\/`;\n break;\n case 'Billing':\n redirectLocation = `https:\/\/store.visionbox.it\/thank-you-fatturazione\/`;\n break;\n case 'Shipping':\n redirectLocation = `https:\/\/store.visionbox.it\/thank-you-spedizione\/`;\n break;\n case 'Website's issues':\n redirectLocation = `https:\/\/store.visionbox.it\/thank-you-supporto\/`;\n break;\n default:\n redirectLocation = `https:\/\/store.visionbox.it\/thank-you-ordini\/`;\n }\n location = redirectLocation;\n }, false );\n <\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We are here for you. Do you need information about our products? Do you need help to complete the purchase and order of the items? Do you want to request an invoice? Something about the Store not working? Write us.<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15433","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Visionbox Store Support | Visionbox.it Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/store.visionbox.it\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Visionbox Store Support\" \/>\n<meta property=\"og:description\" content=\"We are here for you. Do you need information about our products? 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