{"id":15433,"date":"2020-02-19T10:32:31","date_gmt":"2020-02-19T09:32:31","guid":{"rendered":"https:\/\/store.visionbox.it\/assistenza-visionbox-store\/"},"modified":"2023-02-14T18:06:35","modified_gmt":"2023-02-14T17:06:35","slug":"support","status":"publish","type":"page","link":"https:\/\/store.visionbox.it\/en\/support\/","title":{"rendered":"Visionbox Store Support"},"content":{"rendered":"<div class=\"grid-container\">\n<h2>We are here for you.<\/h2>\n<p>Do you need information about our products? Do you need help to complete the purchase and order of the items? Do you want to request an invoice? Something about the Store not working? Write us.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f15218-o1\" lang=\"it-IT\" dir=\"ltr\" data-wpcf7-id=\"15218\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/15433#wpcf7-f15218-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Modulo di contatto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"15218\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f15218-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:15218,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;group-1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;your-recipient-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Ordini&quot;}]},{&quot;then_field&quot;:&quot;group-1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;your-recipient-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Fatturazione&quot;}]},{&quot;then_field&quot;:&quot;group-1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;your-recipient-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Spedizione&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_update-cf7-5.8.7&quot;:true,&quot;notice_dismissed_update-cf7-5.9.5&quot;:true,&quot;notice_dismissed_rollback-cf7-6.0.5&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"small-12 cell\">\n\t<div class=\"grid-x grid-margin-x\">\n\t\t<div class=\"medium-6 cell\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"medium-6 cell\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-surname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Surname*\" value=\"\" type=\"text\" name=\"your-surname\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"small-6 cell\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"client-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"small-6 cell\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-403\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"tel-403\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"small-12 cell\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-azienda\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company*\" value=\"\" type=\"text\" name=\"your-azienda\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"small-12 cell\">\n\t\t\t<p><label><strong>Request:<\/strong><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-recipient-select\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"area-selezionata\" aria-invalid=\"false\" name=\"your-recipient-select\"><option value=\"Product information\">Product information<\/option><option value=\"Orders\">Orders<\/option><option value=\"Billing\">Billing<\/option><option value=\"Shipping\">Shipping<\/option><option value=\"Website issues\">Website issues<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"small-12 cell\">\n\t\t\t<div data-id=\"group-1\" data-orig_data_id=\"group-1\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t\t<p><label>Enter the order number<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"numero-ordine\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numero-ordine\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"small-12 cell\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please describe your request... *\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"small-12 cell\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-500\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-500\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">*I read <a href=\"https:\/\/store.visionbox.it\/privacy-policy\/\" target=\"_blank\">the Privacy Policy<\/a> and agree to the treatment of my data for the processing of the request<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"small-12 medium-12 cell \">\n\t\t\t<div class=\"policy-acceptance\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"newsletter-acceptances\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"newsletter-acceptances\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Receive informative and commercial emails (optional)\n        <span class=\"sublabel\">\n        <em>\n        I consent to the processing of the data entered for the receipt of informative and commercial emails by Visionbox and\/ or invitations to participate in internal surveys. I have read the <a href=\"\/privacy-policy\" target=\"_blank\"><b> Privacy Policy<\/b><\/a>, my data is safe.<\/em>\n        <\/span><\/span><\/label><\/span><\/span><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"small-12 cell\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button primary large\" id=\"dynamicFormSubmit\" type=\"submit\" value=\"Sent\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"hidden-email-recipient\" value=\"\" type=\"hidden\" name=\"hiddenemailrecipient\" \/>\n\t<p><script>\n document.addEventListener( 'wpcf7mailsent', function( event ) {\n var areaSelezionata = document.getElementById('area-selezionata').value;\n var redirectLocation = '';\n\n switch(areaSelezionata) {\n case 'Presales':\n redirectLocation = `https:\/\/store.visionbox.it\/en\/thank-you-presales\/`;\n break;\n case 'Ordini':\n redirectLocation = `https:\/\/store.visionbox.it\/en\/thank-you-ordini\/`;\n break;\n case 'Fatturazione':\n redirectLocation = `https:\/\/store.visionbox.it\/en\/thank-you-fatturazione\/`;\n break;\n case 'Spedizione':\n redirectLocation = `https:\/\/store.visionbox.it\/en\/thank-you-spedizione\/`;\n break;\n case 'Supporto all\\'acquisto':\n redirectLocation = `https:\/\/store.visionbox.it\/en\/thank-you-supporto\/`;\n break;\n default:\n redirectLocation = `https:\/\/store.visionbox.it\/en\/thank-you-ordini\/`;\n }\n location = redirectLocation;\n }, false );\n <\/script>\n\t<\/p>\n<\/div><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We are here for you. Do you need information about our products? Do you need help to complete the purchase and order of the items? Do you want to request an invoice? Something about the Store not working? Write us.<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15433","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Visionbox Store Support | Visionbox.it Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/store.visionbox.it\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Visionbox Store Support\" \/>\n<meta property=\"og:description\" content=\"We are here for you. Do you need information about our products? 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